CANCELLATION POLICY

Cancellation/Amendment Policy: This policy defines how to handle cancellations:

Cancellation policy for accommodation: 

Management reserves the right to cancel any reservations without notice if we are notified of any fraud or illegal activities associated with the full payments received.

If cancellation/amendment is made 72 hours prior to your arrival date, no fee will be charged.

 If cancellation/amendment is made within 72 hours, including reservations made within that time, 1st night’s room rate and tax will be charged

In case of no-show, 100% room rate and tax will be charged.

Early Bird/Long Stay/Last Min/Package Rates are Non - changeable & Non - refundable

The refund process will take approximately 7 to 20 working days. A transaction fee of 3% for Visa card, Master card and 5% for American Express will be applied. Please notify us at booking@hanoimarvelloushotel.com  when you receive the refunded amount.

Children Policy :

Child under 5-year old: free of charge.
Child from 5-year old or extra Adult: surcharge $17.3/person/room/night.

Cancellation policy for tours: 

If cancelled more than 30 days before travel date, no penalty will be charged
If cancelled from 30 days to 20 days before travel date, 50% of booking cost will be charged. 
In case of no-show or later cancellation, the full booking cost will be charged.

***Note: 3% Surcharge for local bank fee is applicable for payment by Master, Visa, Debit card. American Express is not accepted
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