Cancellation/Amendment Policy: This policy defines how to handle cancellations:
Management reserves the right to cancel any reservations without notice if we are notified of any fraud or illegal activities associated with the full payments received.
If cancellation/amendment is made 72 hours prior to your arrival date, no fee will be charged.
If cancellation/amendment is made within 72 hours, including reservations made within that time, 1st night’s room rate and tax will be charged
In case of no-show, 100% room rate and tax will be charged.
Early Bird/Long Stay/Last Min/Package Rates are Non - changeable & Non - refundable
The refund process will take approximately 7 to 20 working days. A transaction fee of 3% for Visa card, Master card and 5% for American Express will be applied. Please notify us at email@example.com when you receive the refunded amount.
Children Policy :
Child under 6-year old: free of charge.
Child from 6-year old or extra Adult: surcharge $15/person/room/night.
Hanoi Marvellous Hotel & Spa