A Career with Marvellous Hotel Group opens up a wealth of exciting opportunities for you, both now and for your future development.
Our Vision is to be widely recognised as the best small luxury hotel group in the Hanoi,Vietnam. The hotels is renowned for creating a culture that provides a motivating and rewarding environment in which to thrive.
The people who work for Marvellous hotel are the Group’s most prized asset, bringing a quality and commitment to their work that is exceptional in the Hanoi of small luxury hospitality. As a result, we provide outstanding, personalised service and earn numerous industry awards for exceptional quality.
Our Mission Statement describes our culture, and our Guiding Principles explain what we believe in and drive the actions of everyone in the Group. Four of our seven Principles focus on colleague relations and are designed to ensure that, via mutual respect, we are all focused on delivering delightful experiences for our guests – continually getting better to keep us the best.
HEAR WHAT OUR STAFF THINK:
Hanoi Marvellous hotel & Spa is one of the most highly respected companies in Hanoi’ hospitality industry. We have an unrivalled reputation for the quality of the services we offer and for the way we look after, develop and reward everyone on our team. The two things go together – we need to get the very best out of our people to create guest experiences that simply cannot be rivalled. So if you have a passion for excellence you’ll like it here!
As a privately owned family run company we are not answerable to shareholders who only look at the bottom line. This gives you greater job security and also means we can afford to treat each other with respect and compassion – like members of our extended family You’ll be welcomed, supported and made to feel that the company is your “home away from home” - we work hard to have fun, make friends and thrill our guests.
Salaries are competitive and there are a number of bonuses and incentive schemes. When recruiting we value experience and qualifications but we also employ people who display raw talent, enthusiasm and a willingness to learn. Career progression opportunities are excellent with exceptional training and development programmes in place to help you swiftly achieve your full potential. We pride ourselves on our open door policy - you will have access to a manager at any time, even to the Managing Director.
We will also help you with funding for external professional qualifications. What’s more, your hard work and commitment is regularly recognised with a number of monthly and annual awards.
We actively encourage you to make full use of your language skills to enhance the guest experience and also encourage you to broaden your experience by working at a number of our different properties. We also exceed our corporate social responsibilities and give staff two days paid time each year for charity work.
For all these reasons staff want to stay – our record of staff retention is way above the industry average.
WHO WE ARE AND WHAT WE BELIEVE:
Learn about the unique philosophy at the heart of our success
Discover an extraordinary company with a unique philosophy
Hanoi Trendy Hotel & Spa: No 65 Hang Dieu str - Opens 01th August 2016
Hanoi Marvellous Hotel & Spa: No 55 Đường Thành str - Opens 01th Dec 2015
Every single member of staff, their dedication, passion and hard work has made the hotels chain one of the most respected in Vietnam. We are consistently at the top of hotel review sites and listings for Hanoi. We have established a reputation for impeccable quality and 5 star ethos. We invite you to come and experience our unrivalled service. Our journey continues and so will our story.
TRAINING AND DEVELOPMENT:
Helping you reach your full potential and achieve your personal ambitions
Whatever your job role at Marvellous hotel you will find we provide the training and development you need to progress in your career.
Bringing out the best in our employees
Our Training and Development Plan is second to none. For a start, what we say we’re going to do, we do. We don’t make empty promises – we want to fulfil your dreams with you, help you achieve your personal goals, the same way you will help us achieve our business goals. The personalised service you see in our hotels starts with the personalised training we provide to our employees. We won’t just provide you with the basics, we will also offer learning opportunities that can be applied in your personal life and which are internationally recognised beyond our own organisation. We want to bring out the best in you, which is good for us and good for you, too. Encouraging you to develop new skills and to broaden your expertise helps us to motivate our team, so keeping our service to guests at the highest level.
Help you achieve your potential
We have over 10 internally run training courses that occur nearly every day throughout the year. We also have four dedicated trainers in our department in Hanoi. The courses we run are divided into Foundation Skills for Team Members, Foundation Skills for Managers, Technical Skills and Developmental Skills.
Foundation Skills for Team Members
These courses cover the vital areas of great customer service and allow individuals to feel more confident and comfortable doing their day-to-day jobs. We expect all employees to attend these courses.
Foundation Skills for Managers
We expect all Managers to attend these courses. The courses are based around looking after your team and getting the best from them as a result.
These skills are for particular departments or job roles within the Hotels. These include specialist courses for all Front Office employees and the ‘Practical Training Certificate’ for people who want to improve their training skills, a qualification from an external awarding body that is recognised outside Hanoi Marvellous hotel.
These courses are aimed at people who want to develop within the business but who are not necessarily ready for their next position - they will help you get where you want to go.
In addition to these internal training courses you may be able to apply for our college sponsorships - we fund qualifications that can be attained at local colleges.
Wherever you see your future taking you, the skills and competencies you learn at Marvellous hotel will always serve you well. We look forward to working with you and watching you grow.
OUR RECRUITMENT PROCESS AND HOW TO APPLY:
We set ourselves very high standards and expect to exceed them. We therefore employ people who have extraordinary dedication, expertise, and above all else enthusiasm for taking care of our guests.
FIND A JOB:
Browse our latest vacancies from across the collection. You can search, using the filter, by hotel, location or department. Should you not find what you are looking for please send us your information together with a CV to E-mail: email@example.com
We look forward to hearing from you!
Human Resources Manager
Hanoi Marvellous hotel & Spa
Add: No: 55 Đường Thành St, Old Quarter, Hoan Kiem Dist, Hanoi, Vietnam.
Mobile: +84 (0) 982518379